Statements Policies

Payment Policy:

We accept all major credit cards (Visa, MasterCard, Discover, American Express) and debit cards through PayPal.  We also accepted payments through a PayPal account.  Georgia residents you will be charged the appropriate sales tax rate for your municipality.  If you purchase from Statements and ship goods to a state in which we do not collect sales tax on your behalf and you have state-specified sales tax requirements, please check the sales tax collection requirements in your state.  Statements by Robin has a nexus within the State of Georgia only and does not collect sales tax on items on behalf of customers in other states.

Special Orders:

Statements by Robin gladly takes special orders and commissions for special occasions and wedding parties.  If you wish to place a made-to-order items, please contact us through the “Contact Us” page of this website.  If you can provide a sketch or photograph of the piece you would like to have interpreted for you, we would greatly appreciate it but be advised Statements by Robin will not copy another designer’s intellectual property.

All special orders will be priced based upon the materials and labor involved to produce a completed piece or pieces .  Once a price is agreed upon, the customer shall put down a 50 percent deposit with the remainder of the costs, shipping costs and any applicable sales tax  due upon completion.  All special orders require 3 to 6 weeks to complete based upon complexity and if components require manufacturing.

Shipping Policy:

Regular Shipping.  All orders ship within 24 to 48 hours of receipt via USPS Priority Mail unless otherwise specified in your cart.  Please allow 2-4 business days for delivery.  Shipments to Alaska and Hawaii will require 3 additional days.  We utilize USPS tracking to ensure all items make it their destinations in a timely manner and we will provide those tracking numbers to our customers.

Express & Next-Day Delivery Service.  To receive your items within 2 days after your order is placed and we charge the USPS rate of $22.95.  For Next-Day Express, we charge the USPS rate of $35.20.  Express service cannot deliver to PO Boxes or APO/FPO addresses.

 

Refund Policy:

You may return any unused or unworn item within 30 days of purchase for a refund, credit or exchange (minus shipping and handling).  If your item was lost or stolen during shipping, we will contact the USPS to resolve the issue on our customer’s behalf.  If the issue cannot be resolved within 10 business days, we will refund the cost of the item plus shipping.  If your item becomes damaged during shipment, please return it to us within 10 business days for repair and we will refund your return shipping costs to you.  We will not issue refunds on items which have been willfully damaged or noticeably wore items.

 

Gift Wrapping:

We offer gift wrapping on all items is FREE.  We can send gifts directly to you or to the recipient with your personal message.  If you wish to use this service, please place a note in the special instructions field in the “Checkout Page.” Please allow an extra day for gift packages to be delivered.